FAQ

Welcome to the Obiwatch FAQ section! Here you’ll find quick answers to the most common questions about our watches, services, orders, and store policies.

Need more help? We’re just a message away:

📧 Email: info@obiwatch.com
📞 Phone: +61408154890
📍 Address: 97 West Street, Hadfield, VIC 3046, Australia

General Questions

Q: What is Obiwatch?
A: Obiwatch is a women’s fashion label rooted in the belief that style should feel effortless, personal, and enduring. We design timeless pieces that move with you — blending soft silhouettes, natural textures, and thoughtful details.

Q: How can I reach customer support?
A: You can contact us anytime via email at info@obiwatch.com or call us during business hours. We’re always happy to help.

Orders & Shipping

Q: How do I place an order?
A: Browse our collection, select the product you love, add it to your cart, and follow our secure checkout process.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are processed securely in Australian Dollars (AUD).

Q: How long does delivery take?
A: Orders are processed within 1–2 business days and typically arrive within 2–6 business days after dispatch, depending on your location. Most parcels arrive within 3–8 business days from order confirmation.

Q: Do you ship internationally?
A: Not yet — we currently deliver to addresses within Australia only. We're working on international shipping options!

Q: Is shipping free?
A: Yes — standard delivery is free on all Australian orders, no minimum spend required.

Returns & Exchanges

Q: What’s your return policy?
A: You can return eligible items within 30 days of delivery. Please see our Refund Policy for full details.

Q: How do I return an item?
A: Simply email us at info@obiwatch.com with your order number and reason for return. We’ll walk you through the process and provide the return address.

Q: Can I exchange a product?
A: Yes, exchanges are accepted within 30 days of receiving your item. Our team will assist you with the return and replacement.

Products

Q: Are your clothes high quality?
A: Absolutely. At Obiwatch, we carefully select premium fabrics and work with skilled makers to ensure every piece is crafted with attention to detail, long-lasting quality, and timeless style.

Q: How do I choose the right size?
A: Each product page includes a detailed size guide and fit notes to help you find your best match. If you’re unsure, just reach out — our team is happy to assist with sizing advice before you order.

Q: Do you offer eco-conscious products?
A: Yes — many Obiwatch pieces are made using natural fibres, deadstock fabrics, or low-impact materials. Sustainability is woven into our process, from thoughtful sourcing to mindful packaging.

Account & Security

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account gives you access to order tracking, saved preferences, and special offers.

Q: Is my personal information secure?
A: Yes. Obiwatch uses SSL encryption and PCI-compliant payment processing to protect your personal and financial data.

Q: How can I subscribe to the newsletter?
A: Scroll to the bottom of our homepage and enter your email to sign up. You’ll get exclusive offers, product updates, and early access to new launches.

Contact Us

If you need help, our team is here for you.

Email: info@obiwatch.com
Phone: +61408154890
Address: 97 West Street, Hadfield, VIC 3046, Australia

Opening Hours (AEST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.