Billing Policy

Welcome to obiwatch.com This Billing Policy outlines how we ("Obiwatch", "we", "our", or "us") handle payments, billing information, and related processes on our online store. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following forms of payment:

  • Major credit and debit cards: Visa, MasterCard, and American Express

All transactions are processed in Australian Dollars (AUD).

Billing Information

Accuracy & Responsibility

By placing an order, you confirm that all billing and contact details provided are accurate, complete, and up to date. This includes:

  • Email address

  • Billing and shipping addresses

  • Payment credentials

Please ensure your details remain current to avoid delays in processing and delivery.

Pricing & Promotions

Pricing Policy

All product prices are listed in AUD and are subject to change at any time without prior notice. We reserve the right to update pricing, discontinue items, or adjust availability as needed.

Promo Codes

If you have a discount or promo code, it must be entered during checkout. Promo codes cannot be applied retroactively and cannot be combined, unless clearly stated otherwise.

Order Confirmation & Invoicing

Order Confirmation

After placing your order, you will receive a confirmation email summarising:

  • Items purchased

  • Selected shipping method

  • Billing and contact information

This confirmation email serves as your purchase receipt.

Invoice

A full tax invoice will be included with your shipping confirmation email or with your parcel. It will outline all charges, discounts, and any applicable GST or shipping fees.

Payment Processing

Authorisation

By entering your payment information at checkout, you authorise us to charge the full order amount using your chosen method. Transactions are subject to security checks and fraud screening.

Payment Failure

If your payment fails or is declined, we will notify you via email. Your order will be held until payment is completed successfully. You may be asked to provide an alternate payment method.

Disputes & Chargebacks

If There’s an Issue

If there is a problem with your order (e.g. incorrect item, non-delivery, or billing error), please contact us directly at info@obiwatch.com We are committed to resolving your issue promptly and fairly.

Chargebacks

We investigate all chargebacks. Unjustified or fraudulent chargebacks may result in a claim for the full transaction value plus administrative and legal fees where applicable.

Contact Us

If you need help, our team is here for you.

Email: info@obiwatch.com
Phone: +61408154890
Address: 97 West Street, Hadfield, VIC 3046, Australia

Opening Hours (AEST):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 9:00am – 2:00pm

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.